By JFP (FL)
Just ordered today. Very informative and answered all my questions. Great experience which is why I am a repeat customer.
|Fast and Simple!
By Patricia (FL)
Easy website to use, making transaction fast and simple. Thank goodness for authenteak.com because no one else had replacement poles, not that I could find.
|Helpful and Knowledgeable!
By Irene C. at ShopperApproved
Customer service representatives, especially Alison, were extremely helpful and knowledgeable. Thanks!
|Patience and Professionalism!
By Sharon M. at ShopperApproved
I spoke with Kat this morning. She was very kind and helpful with my order. I had many questions and she answered each one with patience and professionalism. I placed my order online and it was seamless. I look forward to receiving my items and to doing business with your company again soon.
By Chris and Laverne (NY)
We had the distinct pleasure of dealing with Kelly Burgess who was absolutely responsive and beyond helpful. We had a question about a discontinued piece of furniture that we found and needed to be restored. She was amazingly generous with her help and made the experience incredible. Mind you the piece was old and was not purchased through the company. Nevertheless she guided us in identifying the teak and how to restore it. Awesome!
By Mimi G. (CT)
I could not have had a more pleasant experience. I would highly recommend AuthenTEAK.
|Fantastic Customer Service!
By Connie S. at ShopperApproved (WI)
I ordered a fire table from Authenteak last spring and it had a problem that caused it to let the fire glass fall through to the patio. I called them and sent a picture of the table. I was sent a new plate and burner the SAME DAY, allowing me to use the table for a family wedding in our back yard! Thank You AuthenTEAK for the fantastic customer service!
By A. A. at ShopperApproved (CA)
Both times I have purchased from your company, I made my purchase through Eric Brenner. I can honestly say, he made me so happy the first time, I went to him again. He was actually willing to look up items for me, and when you were out of stock of something, he called around to other vendors looking for it. Definitely a guy who is willing to work, and has a great personality. His drive is what will keep me still being a customer.
|Great Customer Service!
I would highly recommend Authenteak for their great customer service. This is probably what sets them above and apart from other companies. And why I had such a positive experience with them. I first contacted them via email about product availability. They responded quickly and with detailed information. When I visited the store, the team was friendly and helpful in providing information, demonstrating umbrellas and placing a special order. When the delivery team came to the house, they called in advance and arrived when they promised. They also went above and beyond when I needed help after the sale to move the umbrella (heavy). The quality of the item I purchased is also excellent and really enhances my patio. I will definitely shop there again.
By Ellen S.
Love free shipping and no tax. Live chat fast and helpful!
|So Many Outdoor Products!
By Amber M. at ShopperApproved
Very easy to shop, had a pleasant shopping experience with my dining set purchase. Love that they carry so many outdoor products.
|I loved everything!
By Ash E. at ShopperApproved (Atlanta, GA)
Great website, love how easy it was to find the product I wanted.
|Best Outdoor Showroom!
By Jason J. (Atlanta, GA)
Best outdoor showroom I've ever been. Amazing outdoor furniture & grills. I just purchased my Weber S-330 grill. Sales personal are professional & give you all the knowledge/choices, right for you. I have shopped AuthenTEAK before & will be back again. No better place to shop, bar none!
|Great Customer Service!
By Christi S. (Dearborn, MI)
Richie provided me with great customer service. I ordered umbrella bases and he called me to let me know that those bases were for a particular kind of umbrella and wouldn't fit a standard umbrella. I really appreciate that so that they didn't ship, and then not fit my umbrellas and have to be sent back. It saved me a lot of hassle. Its customer service like that that you don't see a whole lot of these days, and I really appreciate that. Because of Richie, I will keep your company in mind for future purchases. Thanks again Richie!
|He went out of his way to assist me!
By Kyle Y. (Westerville, OH)
Eric was fabulous to work with regarding my order. Please recognize him as he went out of his way to assist me with all questions that I had before ordering.
|Pros that know their stuff!
By Vic R. at Yelp (Mission Viejo, CA)
Pros that know their stuff and delivered as promised when promised at a fair price.
|Great Customer Service!
By Anne L. (Denver, CO)
Great customer service, will definitely will shop with you again!
By Gardem I. at Yelp
A wonderful place for outdoor needs..I have worked with Richie there several times..he is fast with information, very knowledgeable, and super pleasant to deal with..there is never attitude at authenteak..which these days is hard to find!!
By CJ G. (California)
Thanks for standing behind the products you sell. Your customer service is excellent and I will recommend Authenteak to anyone who will listen. I look forward to doing more business.
|Customer service is the BEST!
By Christi L. (Springfield, IL)
Thank you, Your customer service is the best I can recall. Probably ever! I really appreciate your prompt help.
|Prices were Excellent and their Customer Service is Tops!
By Tom F. at Yelp
Recently purchased some Kamado Joe Accessories from Authenteak. The prices were excellent and their customer service is tops! I had a small issue with my order and Damon took care of it immediately. Any company can sell stuff, but good Customer Service is the mark of a company that cares.
|Couldn't have asked for a better product!
By Matt K. (Atlanta, GA)
We installed our grill last week and had a cookout last night. The Lynx performed perfectly! I couldn't have asked for a better product. Looking forward to doing business with you in the future.
By Don K. (Columbus, IN)
Thanks to Eric on Live Chat and to Kelly for quickly sending me all of the fabric samples that I requested. I'm very excited about my umbrella purchase and can't wait for it to arrive!
By Joseph B. (Smithtown, NY)
Thanks for the fast update and getting back to me and helping me. Greatly appreciate it and we couldn't thank you more!
|Perfect Fit for My Project
By Jennifer K. (Atlanta, GA)
Authenteak has one of the best show rooms in Altanta. Working with them was great. The staff is very knowledgeable and willing to help find the perfect fit for my project. Thank you for all the help!!
By Charles A. (Atlantic Beach, FL)
Loved the fire pit and teak side tables!!! Came back to order a steamer as an anniversary present to my wife who loves to read and listen to the waves! Thanks!
|Thanks so much!
By Chad B. (Atlanta, GA)
Thanks for all of your help in making our recent project a great success. Our client loves their fire pit and Adirondacks!
By Rebekka K. (Atlanta, GA)
The teak bench was delivered and I just want to say it looks beautiful. Thank you very much for the quick turnaround. It's truly appreciated!