At AuthenTEAK, our goal is to deliver your purchase in the quickest and most economical way possible. We fulfill a tremendous amount of special orders, providing our customers with the ability to custom select their exact configuration and color pallet to fit specific tastes and preferences. Full service delivery is another trademark of AuthenTEAK. We offer timely local and national white-glove delivery service in addition to standard freight shipping options. Please inquire to learn about options that will suite your particular situation.
 
Majority of outdoor furniture, umbrellas, planters and accessories ship for FREE. You can locate more details on the product page in the Shipping Information tab. On the Shipping Information tab the details include Product Shipping Time, Shipping Charge (FREE, To be quoted, Freight Delivery Charge, and Calculated Shipping which is displayed at Checkout), Shipping Method (Freight or Ground), and Assembly.

International Deliveries
For deliveries outside the United States, please contact AuthenTEAK at 1-866-350-8325 to complete checkout.

Calculated Shipping
Shipping details for items in your Cart are provided by entering your zip code in the Shipping Rates area. Exact Shipping charges and Delivery details for your entire order will be calculated and displayed in the Cart area. Calculated shipping is used on cleaning products, outdoor fabrics, grill accessories, doormats, fireglass, outdoor curtains, furniture covers, umbrella covers and lighting accessories.

Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday. 

The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. 

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services. 

Truck Freight - Threshold

This method is just like "Truck Freight - Back of Truck" (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services.

White Glove - Bronze

Bronze service level provides two-man delivery, to inside the threshold of your residence. If you live in a home with a garage this means the product may be left in your garage. If you do not have a garage, the product will be left inside your front entrance. If you live in an apartment building or condo, the product will be carried up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. The product will be left in the original packaging. 

White Glove - Silver

Silver service level provides two-man delivery, inside your residence to the room you choose. This service includes carrying the product up two flights of stairs (to the third floor of residence) from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. The product will be left in the original packaging. 

White Glove - Gold

Gold service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs (to the third floor of residence) from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (i.e. will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. 

White Glove - Platinum

Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs (to the third floor of residence) from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. 

*In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services. 

When your order arrives at the delivery center closest to your home or office, you will be contacted by a scheduling clerk for a delivery appointment. The appointment is typically a 4-hour window, Monday through Friday during regular business hours. Saturday or Sunday deliveries are not available. 

We ask that you have the area in which the product is being delivered to be clear of debris and obstacles including the walkway into the room of choice. Please make sure doorways are of sufficient height and width in relation to the items going through. It is possible if you live in a condo or apartment that you will need to arrange elevator appointment to coordinate with your delivery. This may include installation of floor and wall pads. Please ask your building manager to provide you with the interior dimensions (to include doorway) of the elevator to insure product fit.

One other important point to remember about white glove freight is that you MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT SUBJECT TO INSPECTION" clearly on the PROOF OF DELIVERY sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.