What are your operating hours?
Our showroom in Atlanta, GA is open seven days a week. Open most summer holidays and closed Thanksgiving, Christmas and New Years Day.
Monday - Saturday: 10am - 6pm
Sunday: Noon - 5pm
We are also available by appointment. Call 404-525-1995 to setup your appointment.
What are the shipping costs?
Majority of our outdoor furniture listed on our website ship for FREE. You can locate more details on the product page in the Shipping Info tab. On the Shipping Info tab the details include Product Shipping Time, Shipping Charge (FREE, To be quoted, Freight Delivery Charge, and Calculated Shipping which is displayed at Checkout), Shipping Method (Freight or Ground), and Assembly.
Why don't some products have pricing?
Some of our outdoor furniture and grill suppliers/manufacturers prohibit us from publishing pricing on-line. Also, another group of our suppliers/manufacturers do allow us to publish pricing, but the prices they require us to publish are actually above the price we sell the exact item for in our showroom. If you do not see a price, or for best available pricing, please call us at 404-525-1995 (or toll-free outside metro Atlanta at 866-350-8325).
What is product availability like?
We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a productís availability date changes. Please contact AuthenTEAK for additional information.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our West Midtown showroom in Atlanta, GA. If you wish to be exempt from sales tax in Georgia, please download and return our Sales Tax Exemption form.
How long have you been in business?
AuthenTEAK Outdoor Furniture was established in 2003 and our first showroom opened in March of 2004.
Do you work with the trade?
Yes. We have special trade services and pricing available for approved applications. You will be requried to complete an application form and submit corresponding paperwork for acceptance into our trade program. Call 404-525-1995 or email firstname.lastname@example.org to request an application or you may download the application here.
When did you move and expand to your current location?
We moved to our current 1094 Huff Road showroom in March 2006 where we expanded from our original 1,200 sq. ft. downtown location to our current 8,500 sq. ft. space. At that time, we expanded from a teak only outdoor furniture showroom to incorporate high-quality traditional and contemporary outdoor furniture made of wicker, metal and stone. We soon added accessories such as rugs, umbrellas and grills. Once firmly established in our Huff Road location, we then added another 1,000 sq. ft. of showroom space in December 2007 as we eliminated unused office space. Then in March of 2008, we converted our existing warehouse into another 5,500 square feet of showroom space (totally 15,000+ sq. ft.) creating Atlanta's largest in-town outdoor furniture showroom. A true destination location for all things outdoor. At the same time, we expanded our on-site warehouse to 10,000 sq. ft.
Are you an 'internet only' company?
No. We are an innovative organization combining the benefits and features of a 'brick 'n mortar' showroom along with an website to enhance the shopping experience. We also believe our website provides added convenience as your shopping experience is open 365 days a year, 24 hours a day.
Do you drop ship?
Yes. We ship direct from our manufacturers when possible, as well as from our Atlanta warehouse. Our goal is to ship your order using the quickest option available that will ensure that your complete order arrives at one time. Depending upon the items ordered, your order may ship from multiple locations. Please review our Shipping Policy for more information.
What do the icons mean over the product images?
24 hrs Quick Ship Icon: These products ship within 24 hours (excluding Saturday and Sunday).
Recycle Icon: AuthenTEAK strives to provide the highest quality of recycled and/or recyclable products.
More Colors Icon: AuthenTEAK strives to provide a wide range of fabrics, frame finishes and other configurations to give you all the options in choosing the right style for your space.
More Options Icon: These products offer more options such as different sizes, styles or configurations to choose from.
Where does your teak furniture come from?
Over 99% of our teak furniture comes from Indonesia where the wood is government managed and plantation grown. The government agency managing the process is called the 'Perum Perhutani' which is a state owned forest enterprise that manages the country's forests. None of this Indonesian teak is 'old growth' or from a rainforest. The teak we use is not indigenous to Indonesia and does not cause any environmental harm. 100% of our teak outdoor furniture is 'Grade A'.
How much of your outdoor furniture and grills are made in China?
Very little (less than 5%). Majority of our grills are made in the U.S.A. and absolutely none of our wood, cast aluminum or stone furniture is made in China. A few of our all-weather wicker collections are made in China. The rest of our all-weather wicker is made in Indonesia or the Philippines. The wood products come from the country where the climate is ideal for growing a particular species (Indonesia for teak and Brazil for Brazilian Cherry). Outside of the U.S.A., other countries of origin for our products include Spain, Italy and England.